Express Scripts: Rep couldn't find our account easily *i had sca...
A Express Scripts customer review by GetHuman user ~dcfox from October 29th, 2017
Background on ~dcfox's case
GetHuman: ~dcfox - can you tell our other Express Scripts customers when your case took place?
~dcfox: Yeah. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~dcfox a list of common Express Scripts problems)
~dcfox: "Complaint" was why I was trying to call.
~dcfox's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dcfox: Rep couldn't find our account easily *i had scant info* and had computer problems. but he was courteous & professional.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~dcfox: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dcfox: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~dcfox: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~dcfox: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dcfox taken from his Express Scripts customer service problem that occurred on October 22nd, 2017.