Express Scripts: The communication this company has with it's cu...
A Express Scripts customer review by GetHuman user ~anonymous from November 5th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Express Scripts customers when your case took place?
~anonymous: Sure. It was evening, on November 3rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Express Scripts problems)
~anonymous: "Place an Order" was why I was trying to call.
~anonymous's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The communication this company has with it's customers is ridiculous! They need you to have your doctor call in a new prescription every * refills, yet they do not tell you that, so you will run out of meds. Then they tell you that you are on auto refill...and guess what? your meds never show up. Then all of a sudden it's not their fault its yours because you should know that your not on auto refill...I unfortunately do not have a choice because my company will not cover meds unless you get them through this company.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Express Scripts customer service problem that occurred on November 3rd, 2017.