Express Scripts: There customer support does not know how to lis...
A Express Scripts customer review by GetHuman user ~mg from November 16th, 2017
Background on ~mg's case
GetHuman: ~mg - can you tell our other Express Scripts customers when your case took place?
~mg: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~mg a list of common Express Scripts problems)
~mg: "Place an Order" was why I was trying to call.
~mg's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mg: There customer support does not know how to listen, nor do they know haw to resolve an issue. I live in SC, my prescription was first sent to NJ. after I called to let them know of the issue they stated is goes there first, well it is now in CA. Who knowes if I will ever receive it. They sure don't.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~mg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mg: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~mg: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~mg: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mg taken from his Express Scripts customer service problem that occurred on November 13th, 2017.