Express Scripts: Was never notified that my Rx had a generic ava...
A Express Scripts customer review by GetHuman user ~Anonymous from October 31st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Express Scripts customers when your case took place?
~Anonymous: Yeah. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Express Scripts problems)
~Anonymous: "Recover Account" was why I was trying to call.
~Anonymous's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Was never notified that my Rx had a generic available, per my Dr's Rx there was no generic at time of dispense. When I called to get a refill, I was not told a generic was now available and that I'd be receiving this. A week later, I was charged for and received the generic drug. When I finally sorted out what happened, the pharmacy claims it's not their error as it was processed properly and that they are allowed to substitute generics. Apparently notification isn't required.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Express Scripts customer service problem that occurred on October 22nd, 2017.