Express Scripts: asked for the amount we have paid for our presc...
A Express Scripts customer review by GetHuman user ~Lois from November 25th, 2017
Background on ~Lois's case
GetHuman: ~Lois - can you tell our other Express Scripts customers when your case took place?
~Lois: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Lois a list of common Express Scripts problems)
~Lois: "Overcharge/Strange charge" was why I was trying to call.
~Lois's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lois: asked for the amount we have paid for our prescriptions for the year, for are tax perposes, was told I could get my amoubt sent to me and that my husband would have to call for his amount, can't understand that, we are on the same ins program in his name, before express scripts took over med co we were able to recieve our total over the phone and they would send a email. Now I have to wait for * to ** day's for them to get to me and then another * to ** days for my husband's. what is wrong with this program.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Lois: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lois: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Lois: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Lois: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lois taken from his Express Scripts customer service problem that occurred on November 20th, 2017.