EyeMed Vision Care: told the automated answering service that I nee...
A EyeMed Vision Care customer review by GetHuman user ~rosie from November 28th, 2017
Background on ~rosie's case
GetHuman: ~rosie - can you tell our other EyeMed Vision Care customers when your case took place?
~rosie: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to EyeMed Vision Care, and if so, how?
GetHuman: And which of these common EyeMed Vision Care customer issues best describes the reason you wanted to talk to them?
(Shows ~rosie a list of common EyeMed Vision Care problems)
~rosie: "Cancel order" was why I was trying to call.
~rosie's review of EyeMed Vision Care customer service
GetHuman: So how would you sum up your experience for GetHuman's EyeMed Vision Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosie: told the automated answering service that I needed to speak to live person about my claim. Lexus was very helpful.
GetHuman: Let's quantify your experience contacting EyeMed Vision Care. On a scale of 1 to 5, how easy is it go get help on a EyeMed Vision Care problem?
~rosie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosie: I'd give them a three out of five on communication.
GetHuman: And what about EyeMed Vision Care's ability to quickly and effectively address your problem?
~rosie: For that I would say five out of five.
GetHuman: And finally- any advice for other EyeMed Vision Care customers?
~rosie: Call them early in the day or late. Don't forget any personal or account information you might need for EyeMed Vision Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosie taken from his EyeMed Vision Care customer service problem that occurred on November 19th, 2017.