EyeMed Vision Care: waiting for ** min for couple of times i have t...

A EyeMed Vision Care customer review by GetHuman user GetHuman-433486 from November 22nd, 2017

Background on GetHuman-433486's case

GetHuman: GetHuman-433486 - can you tell our other EyeMed Vision Care customers when your case took place?
GetHuman-433486: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to EyeMed Vision Care, and if so, how?
GetHuman-433486: I used the 866-723-0513 number I found for on the GetHuman EyeMed Vision Care customer phone number page I was on: EyeMed Vision Care Customer Service Phone Number
GetHuman: And which of these common EyeMed Vision Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433486 a list of common EyeMed Vision Care problems)
GetHuman-433486: "Track order" was why I was trying to call.

GetHuman-433486's review of EyeMed Vision Care customer service

GetHuman: So how would you sum up your experience for GetHuman's EyeMed Vision Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433486: waiting for ** min for couple of times i have tried the ***-***-**** no, hold for ** min and line disconnected from other end. may be planning to change to some other provider who has a better customer service.
GetHuman: Let's quantify your experience contacting EyeMed Vision Care. On a scale of 1 to 5, how easy is it go get help on a EyeMed Vision Care problem?
GetHuman-433486: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433486: I'd give them a five out of five on communication.
GetHuman: And what about EyeMed Vision Care's ability to quickly and effectively address your problem?
GetHuman-433486: For that I would say five out of five.
GetHuman: And finally- any advice for other EyeMed Vision Care customers?
GetHuman-433486: Call them early in the day or late. Don't forget any personal or account information you might need for EyeMed Vision Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433486 taken from his EyeMed Vision Care customer service problem that occurred on November 14th, 2017.

EyeMed Vision Care

5.00 of 5 stars | 16 reviews

GetHuman-433486's EyeMed Vision Care Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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