Facebook: Never could talk to anyone. I really need to ta...
A Facebook customer review by GetHuman user ~Ilia Enid Moya Romero from November 26th, 2017
Background on ~Ilia Enid Moya Romero's case
GetHuman: ~Ilia Enid Moya Romero - can you tell our other Facebook customers when your case took place?
~Ilia Enid Moya Romero: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Ilia Enid Moya Romero a list of common Facebook problems)
~Ilia Enid Moya Romero: "Refund" was why I was trying to contact.
~Ilia Enid Moya Romero's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ilia Enid Moya Romero: Never could talk to anyone. I really need to talk to someone to report a page in facebook that promotes child pornography and maybe worse.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Ilia Enid Moya Romero: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ilia Enid Moya Romero: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Ilia Enid Moya Romero: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Ilia Enid Moya Romero: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ilia Enid Moya Romero taken from his Facebook customer service problem that occurred on November 21st, 2017.