Facebook: No phone support Is available it tells you to g...
A Facebook customer review by GetHuman user ~Lluvia Ramirez from November 27th, 2017
Background on ~Lluvia Ramirez 's case
GetHuman: ~Lluvia Ramirez - can you tell our other Facebook customers when your case took place?
~Lluvia Ramirez : Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Lluvia Ramirez a list of common Facebook problems)
~Lluvia Ramirez : "Merge Pages" was why I was trying to contact.
~Lluvia Ramirez 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lluvia Ramirez : No phone support Is available it tells you to go to online fb help.I tried going to online help but my problem is not within the topics.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Lluvia Ramirez : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lluvia Ramirez : I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Lluvia Ramirez : For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Lluvia Ramirez : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lluvia Ramirez taken from his Facebook customer service problem that occurred on November 23rd, 2017.