Facebook: Useless. A message tells you to go in circles...
A Facebook customer review by GetHuman user ~Betsy Raus from November 26th, 2017
Background on ~Betsy Raus's case
GetHuman: ~Betsy Raus - can you tell our other Facebook customers when your case took place?
~Betsy Raus: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Betsy Raus a list of common Facebook problems)
~Betsy Raus: "Recover Disabled Account" was why I was trying to contact.
~Betsy Raus's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Betsy Raus: Useless. A message tells you to go in circles on the facebook help pages which is all they want you to do anyway
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Betsy Raus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Betsy Raus: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Betsy Raus: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Betsy Raus: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Betsy Raus taken from his Facebook customer service problem that occurred on November 18th, 2017.