Facebook: all results show that suggested services availa...
A Facebook customer review by GetHuman user ~Get Human from November 26th, 2017
Background on ~Get Human's case
GetHuman: ~Get Human - can you tell our other Facebook customers when your case took place?
~Get Human: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Get Human a list of common Facebook problems)
~Get Human: "Account hacked" was why I was trying to contact.
~Get Human's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get Human: all results show that suggested services available for live customer support have either been suspended or never existed in the first place. A false blog or virus related page or site.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Get Human: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get Human: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Get Human: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Get Human: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get Human taken from his Facebook customer service problem that occurred on November 21st, 2017.