Facebook: i waited *i got hung up on more then once*no on...
A Facebook customer review by GetHuman user ~bob reyes from November 26th, 2017
Background on ~bob reyes's case
GetHuman: ~bob reyes - can you tell our other Facebook customers when your case took place?
~bob reyes: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~bob reyes a list of common Facebook problems)
~bob reyes: "Account hacked" was why I was trying to contact.
~bob reyes's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob reyes: i waited *i got hung up on more then once*no one could help me*i have had an acount for more then a few years *disconnected it a week ago made a new one and there asking for my personal information identification name excuse me* and still no help nor answers* the only reason i have facebook is for my busniess and now im blocked from getting on i would appriciate a call
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~bob reyes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob reyes: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~bob reyes: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~bob reyes: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob reyes taken from his Facebook customer service problem that occurred on November 22nd, 2017.