Facebook: its was busy
A Facebook customer review by GetHuman user ~nikki vigue from November 25th, 2017
Background on ~nikki vigue's case
GetHuman: ~nikki vigue - can you tell our other Facebook customers when your case took place?
~nikki vigue: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~nikki vigue a list of common Facebook problems)
~nikki vigue: "Delete Account" was why I was trying to contact.
~nikki vigue's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nikki vigue: its was busy
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~nikki vigue: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nikki vigue: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~nikki vigue: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~nikki vigue: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nikki vigue taken from his Facebook customer service problem that occurred on November 17th, 2017.