Family Mobile: They don't do what they say they did. And then...
A Family Mobile customer review by GetHuman user ~READ ME from November 25th, 2017
Background on ~READ ME's case
GetHuman: ~READ ME - can you tell our other Family Mobile customers when your case took place?
~READ ME: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~READ ME a list of common Family Mobile problems)
~READ ME: "Complaint" was why I was trying to call.
~READ ME's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~READ ME: They don't do what they say they did. And then they want you to pay for their mistakes. Even spoke to a "Manager" that said I was right yet did not have the power to change it. STAY AWAY!!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~READ ME: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~READ ME: I'd give them a three out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~READ ME: For that I would say two out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~READ ME: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~READ ME taken from his Family Mobile customer service problem that occurred on November 22nd, 2017.