Fanbox.com: FanBox has * layers of customer support: the Su...
A Fanbox.com customer review by GetHuman user ~Jordan from November 22nd, 2017
Background on ~Jordan's case
GetHuman: ~Jordan - can you tell our other Fanbox.com customers when your case took place?
~Jordan: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Fanbox.com, and if so, how?
GetHuman: And which of these common Fanbox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jordan a list of common Fanbox.com problems)
~Jordan: "Change plan" was why I was trying to call.
~Jordan's review of Fanbox.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Fanbox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jordan: FanBox has * layers of customer support: the Success Coach team, and then the actual FanBox customer support. The Success Coaches are community experts that help with most inquiries, and then customer support handles technical and billing issues. Both sets of teams has always helped me in a quick and professional manner.
GetHuman: Let's quantify your experience contacting Fanbox.com. On a scale of 1 to 5, how easy is it go get help on a Fanbox.com problem?
~Jordan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jordan: I'd give them a two out of five on communication.
GetHuman: And what about Fanbox.com's ability to quickly and effectively address your problem?
~Jordan: For that I would say five out of five.
GetHuman: And finally- any advice for other Fanbox.com customers?
~Jordan: Call them early in the day or late. Don't forget any personal or account information you might need for Fanbox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jordan taken from his Fanbox.com customer service problem that occurred on November 19th, 2017.