Fandango: After pressing * for English, the voice said th...

A Fandango customer review by GetHuman user ~wrong tix from November 20th, 2017

Background on ~wrong tix's case

GetHuman: ~wrong tix - can you tell our other Fandango customers when your case took place?
~wrong tix: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Fandango, and if so, how?
~wrong tix: I used the 800-326-3264 number I found for on the GetHuman Fandango customer phone number page I was on: Fandango Customer Service Phone Number
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~wrong tix a list of common Fandango problems)
~wrong tix: "Refund a Charge" was why I was trying to call.

~wrong tix's review of Fandango customer service

GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wrong tix: After pressing * for English, the voice said they are all busy and to call back later, then they hung up. Useless.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~wrong tix: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wrong tix: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~wrong tix: For that I would say four out of five.
GetHuman: And finally- any advice for other Fandango customers?
~wrong tix: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wrong tix taken from his Fandango customer service problem that occurred on November 18th, 2017.

Fandango

1.40 of 5 stars | 82 reviews

~wrong tix's Fandango Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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