Fandango: I tried to purchase * tickets ********. I fille...
A Fandango customer review by GetHuman user ~Nancy margolis from November 19th, 2017
Background on ~Nancy margolis's case
GetHuman: ~Nancy margolis - can you tell our other Fandango customers when your case took place?
~Nancy margolis: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy margolis a list of common Fandango problems)
~Nancy margolis: "Change Tickets" was why I was trying to call.
~Nancy margolis's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy margolis: I tried to purchase * tickets ********. I filled in all the information and tried to complete transaction. I was told due to inactivity transaction did not go through. I want to know if my credit card was charged for these transaction. I ended up going to the movie theater to purchase the * tickets.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Nancy margolis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy margolis: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Nancy margolis: For that I would say two out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Nancy margolis: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy margolis taken from his Fandango customer service problem that occurred on November 16th, 2017.