Fandango: The site has * locations for a theatre. When I...

A Fandango customer review by GetHuman user ~unhappy from November 19th, 2017

Background on ~unhappy's case

GetHuman: ~unhappy - can you tell our other Fandango customers when your case took place?
~unhappy: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Fandango, and if so, how?
~unhappy: I used the 800-326-3264 number I found for on the GetHuman Fandango customer phone number page I was on: Fandango Customer Service Phone Number
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Fandango problems)
~unhappy: "Gift Card or Promo Code" was why I was trying to call.

~unhappy's review of Fandango customer service

GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: The site has * locations for a theatre. When I arrived at one, nothing but apartments. I called the number fandango had for the theatre I was supposed to be at and it sent me to the second location. I spoke with the manager and he said they had one location and that fandango had wrong info. I bought my ticket with a fandango gift card and wanted a refund. I called fandango FOUR times within the day, each time with an hour wait time and after frustration, hanging up. On the fourth time I called they said the wait would be ** minutes, I waited ** minutes with no response. I hung up. I finally came to this site and noticed that one of the numbers listed for fast response is the one I called yesterday. So I gave my number for fandango to call me back. Within ** min. my phone was ringing. The girl on the line must've been hard of hearing, asking me my name * times while I yelled it and spelled it out into the phone. Then she called me by a completely different name. Whatever, so I tell her
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~unhappy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Fandango customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Fandango customer service problem that occurred on November 13th, 2017.

Fandango

1.40 of 5 stars | 82 reviews

~unhappy's Fandango Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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