Fandango: Will never use this again. After error message...
A Fandango customer review by GetHuman user ~Nicky from November 5th, 2017
Background on ~Nicky's case
GetHuman: ~Nicky - can you tell our other Fandango customers when your case took place?
~Nicky: Yup. It was morning, on October 30th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicky a list of common Fandango problems)
~Nicky: "Refund a Charge" was why I was trying to call.
~Nicky's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicky: Will never use this again. After error messages, was charged twice. Still waiting after * days and several hours on the phone just to get my money back Roughly $***.**. BAD business and horrible customer service
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Nicky: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicky: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Nicky: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Nicky: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicky taken from his Fandango customer service problem that occurred on October 30th, 2017.