Fandango: tried purchasing tickets * times last week and...
A Fandango customer review by GetHuman user ~chinds04 from November 19th, 2017
Background on ~chinds04's case
GetHuman: ~chinds04 - can you tell our other Fandango customers when your case took place?
~chinds04: Yes. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~chinds04 a list of common Fandango problems)
~chinds04: "Change Tickets" was why I was trying to call.
~chinds04's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chinds04: tried purchasing tickets * times last week and again tonight and get an error at the end but no tickets and my account is charged. Then I wait on hold for over ** minutes in time for us to go all the way to the theater to buy the tickets and home and still on hold. so I hung up. this is ridiculous. I have never had this problem. and I wanted to get them for the download on itunes. I called last week also with a ** min wait.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~chinds04: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chinds04: I'd give them a three out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~chinds04: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~chinds04: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chinds04 taken from his Fandango customer service problem that occurred on November 17th, 2017.