FedEx: I requested that a shipment be cancelled before...
A FedEx customer review by GetHuman user GetHuman-433678 from November 27th, 2017
Background on GetHuman-433678's case
GetHuman: GetHuman-433678 - can you tell our other FedEx customers when your case took place?
GetHuman-433678: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433678 a list of common FedEx problems)
GetHuman-433678: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-433678's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433678: I requested that a shipment be cancelled before it even started. I was given a confirmation number but the rep left before telling me how to use it. Order showed up anyway and no reps are available to help with the return process.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-433678: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433678: I'd give them a one out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-433678: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-433678: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433678 taken from his FedEx customer service problem that occurred on November 24th, 2017.