Fidelity Investments: * minute wait*then * questions to verify accoun...
A Fidelity Investments customer review by GetHuman user ~bitzman from November 10th, 2017
Background on ~bitzman's case
GetHuman: ~bitzman - can you tell our other Fidelity Investments customers when your case took place?
~bitzman: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Fidelity Investments, and if so, how?
GetHuman: And which of these common Fidelity Investments customer issues best describes the reason you wanted to talk to them?
(Shows ~bitzman a list of common Fidelity Investments problems)
~bitzman: "Tax Documents" was why I was trying to call.
~bitzman's review of Fidelity Investments customer service
GetHuman: So how would you sum up your experience for GetHuman's Fidelity Investments customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bitzman: * minute wait*then * questions to verify account* then transferred to another department. Another * minutes for the second person
GetHuman: Let's quantify your experience contacting Fidelity Investments. On a scale of 1 to 5, how easy is it go get help on a Fidelity Investments problem?
~bitzman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bitzman: I'd give them a two out of five on communication.
GetHuman: And what about Fidelity Investments's ability to quickly and effectively address your problem?
~bitzman: For that I would say three out of five.
GetHuman: And finally- any advice for other Fidelity Investments customers?
~bitzman: Call them early in the day or late. Don't forget any personal or account information you might need for Fidelity Investments to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bitzman taken from his Fidelity Investments customer service problem that occurred on November 2nd, 2017.