Fingerhut: I KEEP CLICKING ON CHAT SO I CNA SASK SOMEOEN...

A Fingerhut customer review by GetHuman user ~WILMA MOORE from November 24th, 2017

Background on ~WILMA MOORE's case

GetHuman: ~WILMA MOORE - can you tell our other Fingerhut customers when your case took place?
~WILMA MOORE: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~WILMA MOORE: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~WILMA MOORE a list of common Fingerhut problems)
~WILMA MOORE: "Change order" was why I was trying to call.

~WILMA MOORE's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WILMA MOORE: I KEEP CLICKING ON CHAT SO I CNA SASK SOMEOEN HOW I ORDER A PHOEN CARD FOR THE CELL PHONE I ORDERED AND NO ONE WILL HELP ME KEEPS SENDIGNME TO BOLD CHAT
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~WILMA MOORE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WILMA MOORE: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~WILMA MOORE: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~WILMA MOORE: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WILMA MOORE taken from his Fingerhut customer service problem that occurred on November 20th, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~WILMA MOORE's Fingerhut Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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