Fingerhut: I didnt experience a long wait time.. the first...
A Fingerhut customer review by GetHuman user ~coverghoul from November 25th, 2017
Background on ~coverghoul's case
GetHuman: ~coverghoul - can you tell our other Fingerhut customers when your case took place?
~coverghoul: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~coverghoul a list of common Fingerhut problems)
~coverghoul: "Update Account Info" was why I was trying to call.
~coverghoul's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~coverghoul: I didnt experience a long wait time.. the first two calls i made i waited about two minutes and both calls had been unexpectedly disconnected by party on the other end. Third attempt was successful with a wait time of a minute or less. The employee that i had spoke with was very pleasant but difficult to understand due to his heavy accent. All in all, it took a total of approximately ten minutes and ended with success.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~coverghoul: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~coverghoul: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~coverghoul: For that I would say four out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~coverghoul: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~coverghoul taken from his Fingerhut customer service problem that occurred on November 17th, 2017.