Fingerhut: I needed someone in management!!All * agents I...
A Fingerhut customer review by GetHuman user ~QuiteUnhappy! from November 25th, 2017
Background on ~QuiteUnhappy!'s case
GetHuman: ~QuiteUnhappy! - can you tell our other Fingerhut customers when your case took place?
~QuiteUnhappy!: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~QuiteUnhappy! a list of common Fingerhut problems)
~QuiteUnhappy!: "Check Application Status" was why I was trying to call.
~QuiteUnhappy!'s review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~QuiteUnhappy!: I needed someone in management!!All * agents I spoke to said:We do not have any management here.We are responsible for the calls we take. No Supervisors At All?? ****! My phone * is *-***-***-**** I would appreciate a boss to call me or at least a Corporate * The underlings can't solve my major issue!!
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~QuiteUnhappy!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~QuiteUnhappy!: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~QuiteUnhappy!: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~QuiteUnhappy!: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~QuiteUnhappy! taken from his Fingerhut customer service problem that occurred on November 15th, 2017.