Fingerhut: I ordered a shampooer from finger hut in april...

A Fingerhut customer review by GetHuman user ~teed off from November 20th, 2017

Background on ~teed off's case

GetHuman: ~teed off - can you tell our other Fingerhut customers when your case took place?
~teed off: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
~teed off: I used the 800-208-2500 number I found for on the GetHuman Fingerhut customer phone number page I was on: Fingerhut Customer Service Phone Number
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~teed off a list of common Fingerhut problems)
~teed off: "Returns" was why I was trying to call.

~teed off's review of Fingerhut customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teed off: I ordered a shampooer from finger hut in april of **** and never received it. I am constantly harassed for the money but they refuse to give me anything in return and it has been sold to another company that says I have to get proof that I tried but finger hut will not give it to me. fingerhut is a big rip off
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~teed off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teed off: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~teed off: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~teed off: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teed off taken from his Fingerhut customer service problem that occurred on November 12th, 2017.

Fingerhut

2.00 of 5 stars | 126 reviews

~teed off's Fingerhut Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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