Firemonkeys: Missing Currency after purchase
A Firemonkeys customer review by GetHuman user GetHuman-derrellr from December 7th, 2017
Background on GetHuman-derrellr's case
GetHuman: GetHuman-derrellr - can you tell our other Firemonkeys customers when your case took place?
GetHuman-derrellr: Yes I can. It was afternoon, on November 29th.
GetHuman: Did you reach out to Firemonkeys, and if so, how?
GetHuman: And which of these common Firemonkeys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-derrellr a list of common Firemonkeys problems)
GetHuman-derrellr: "None of those really matches why I wanted to contact Firemonkeys that day." was why I was trying to contact.
GetHuman-derrellr's review of Firemonkeys customer service
GetHuman: So how would you sum up your experience for GetHuman's Firemonkeys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-derrellr: Missing Currency after purchase
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-derrellr: I purchased something for ** dollars and when I transferred the app to another device, the cloud wasn't updated so i lost all of what i purchased.. Please Please help i have emailed people several times and nothing was done.....i dont understand why the cloud didn't update automatically when i purchased something.
GetHuman: Let's quantify your experience contacting Firemonkeys. On a scale of 1 to 5, how easy is it go get help on a Firemonkeys problem?
GetHuman-derrellr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-derrellr: I'd give them a two out of five on communication.
GetHuman: And what about Firemonkeys's ability to quickly and effectively address your problem?
GetHuman-derrellr: For that I would say three out of five.
GetHuman: And finally- any advice for other Firemonkeys customers?
GetHuman-derrellr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Firemonkeys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-derrellr taken from his Firemonkeys customer service problem that occurred on November 29th, 2017.
Firemonkeys
3.00 of 5 stars | 51 reviews
GetHuman-derrellr's Firemonkeys Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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