Fitbit: Best custumer service I have experienced in yea...
A Fitbit customer review by GetHuman user ~Reality check from November 23rd, 2017
Background on ~Reality check's case
GetHuman: ~Reality check - can you tell our other Fitbit customers when your case took place?
~Reality check: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Reality check a list of common Fitbit problems)
~Reality check: "Problem With the App" was why I was trying to call.
~Reality check's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reality check: Best custumer service I have experienced in years. Got my fitbit for a gift, so didn't have receipt. They checked my email fitbit data and will be sending one out. I was warned they are low in stock so there will be a *-* week delay.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Reality check: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reality check: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Reality check: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Reality check: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reality check taken from his Fitbit customer service problem that occurred on November 18th, 2017.