I have a fitbit flex and had a problem with my...
A Fitbit customer review by GetHuman user ~anonymous from November 27th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Fitbit customers when your case took place?
~anonymous: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Fitbit problems)
~anonymous: "Technical support" was why I was trying to call.
~anonymous's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I have a fitbit flex and had a problem with my fitbit app on my iphone and my computer dashboard saying that the battery was low when in fact it was fully charged. Because of this nothing was being recorded..He told me to stick a toothpick or the end of a paper clip into the tiny hole on the back of the charger with the device inserted into the charger. It took a few minutes but it reset and showed a full battery on my app.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Fitbit customer service problem that occurred on November 18th, 2017.