Fitbit: I was very happy with the level of service I re...
A Fitbit customer review by GetHuman user ~Happy walker from November 24th, 2017
Background on ~Happy walker's case
GetHuman: ~Happy walker - can you tell our other Fitbit customers when your case took place?
~Happy walker: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy walker a list of common Fitbit problems)
~Happy walker: "Warranty Claim" was why I was trying to call.
~Happy walker's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy walker: I was very happy with the level of service I received. I have a broken clip on my Fitbit and will be receiving a free one within *-** days. Thank you Alberto & Fitbit.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Happy walker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy walker: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Happy walker: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Happy walker: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy walker taken from his Fitbit customer service problem that occurred on November 14th, 2017.