Fitbit: The technician was impatient. Gave me incomple...
A Fitbit customer review by GetHuman user GetHuman-433576 from November 24th, 2017
Background on GetHuman-433576's case
GetHuman: GetHuman-433576 - can you tell our other Fitbit customers when your case took place?
GetHuman-433576: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-433576 a list of common Fitbit problems)
GetHuman-433576: "Warranty Claim" was why I was trying to call.
GetHuman-433576's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-433576: The technician was impatient. Gave me incomplete instructions. Frustrated me even worse than the Fitbit. I am ready to return this POS and ask for a refund. Fitbit has a lot to learn about marketing and customer support. They assume every customer is a computer scientist. Packaging of the product gives absolutely no indication "which" product the wristband is. "Fitbit.com*setup" is grossly insufficient. If my business ran this way, out repution would be so bad we wouldn't be able to give the product away.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-433576: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-433576: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-433576: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-433576: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-433576 taken from his Fitbit customer service problem that occurred on November 16th, 2017.