Fitbit: Their support is clearly outsourced outside of...
A Fitbit customer review by GetHuman user GetHuman-254900 from November 26th, 2017
Background on GetHuman-254900's case
GetHuman: GetHuman-254900 - can you tell our other Fitbit customers when your case took place?
GetHuman-254900: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254900 a list of common Fitbit problems)
GetHuman-254900: "Device Support" was why I was trying to call.
GetHuman-254900's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254900: Their support is clearly outsourced outside of the US. I've exchanged my Charge HR three times. I've called and emailed them and no avail. No replies to my emails. Requested to speak to a supervisor and got "my supervisor will tell you the same thing I am saying" and requested another call from a supervisor, they took my name and number and I've yet to hear back.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-254900: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254900: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-254900: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-254900: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254900 taken from his Fitbit customer service problem that occurred on November 17th, 2017.