Fitbit: this is a very slow process.When i get some liv...
A Fitbit customer review by GetHuman user ~tom conne from November 18th, 2017
Background on ~tom conne's case
GetHuman: ~tom conne - can you tell our other Fitbit customers when your case took place?
~tom conne: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~tom conne a list of common Fitbit problems)
~tom conne: "Repairs" was why I was trying to call.
~tom conne's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tom conne: this is a very slow process.When i get some live person they are helpful and patient. But there is a very long wait to talk to someone.***
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~tom conne: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tom conne: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~tom conne: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~tom conne: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tom conne taken from his Fitbit customer service problem that occurred on November 11th, 2017.