very satisfied. Fitbit Force comes off the wris...
A Fitbit customer review by GetHuman user ~yoga lady from November 22nd, 2017
Background on ~yoga lady's case
GetHuman: ~yoga lady - can you tell our other Fitbit customers when your case took place?
~yoga lady: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~yoga lady a list of common Fitbit problems)
~yoga lady: "Warranty Claim" was why I was trying to call.
~yoga lady's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yoga lady: very satisfied. Fitbit Force comes off the wrist. Mine is lost. fitbit will sen me a fitbit one to replace. it.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~yoga lady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yoga lady: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~yoga lady: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~yoga lady: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yoga lady taken from his Fitbit customer service problem that occurred on November 17th, 2017.