Flagstar Bank: I got a letter saying representatives are avail...
A Flagstar Bank customer review by GetHuman user ~teresa23 from November 25th, 2017
Background on ~teresa23's case
GetHuman: ~teresa23 - can you tell our other Flagstar Bank customers when your case took place?
~teresa23: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Flagstar Bank, and if so, how?
GetHuman: And which of these common Flagstar Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~teresa23 a list of common Flagstar Bank problems)
~teresa23: "Setup an account" was why I was trying to call.
~teresa23's review of Flagstar Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Flagstar Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teresa23: I got a letter saying representatives are available monday to Friday *:** am to * pm. It's*:** I called. Could not get a person. Says they are only available till * pm. So why this does paper say * pm? Th st is irritating.
GetHuman: Let's quantify your experience contacting Flagstar Bank. On a scale of 1 to 5, how easy is it go get help on a Flagstar Bank problem?
~teresa23: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teresa23: I'd give them a one out of five on communication.
GetHuman: And what about Flagstar Bank's ability to quickly and effectively address your problem?
~teresa23: For that I would say one out of five.
GetHuman: And finally- any advice for other Flagstar Bank customers?
~teresa23: Call them early in the day or late. Don't forget any personal or account information you might need for Flagstar Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teresa23 taken from his Flagstar Bank customer service problem that occurred on November 16th, 2017.
Flagstar Bank
1.00 of 5 stars | 5 reviews
~teresa23's Flagstar Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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