Ford Motor Credit: I have never dealt with a company that everyone...
A Ford Motor Credit customer review by GetHuman user ~Tommy455 from November 22nd, 2017
Background on ~Tommy455's case
GetHuman: ~Tommy455 - can you tell our other Ford Motor Credit customers when your case took place?
~Tommy455: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Tommy455 a list of common Ford Motor Credit problems)
~Tommy455: "Overcharge/Strange charge" was why I was trying to call.
~Tommy455's review of Ford Motor Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tommy455: I have never dealt with a company that everyone is rude,lazy,don't call back.**I have tried * times in two days to talk to carol at ***-***-**** ext *****. On June **th I called* times and left two messages. Carol did call back but I was in the doctor office. I called right back and of course left a message no call back.**June **th **am I called carol and left two more messages. I called at *pm and the lady that answered the phone said I CANT talk to carol cause she's a supv. I said I have called for two days. She put me on hold and said carol is in her office and she sent me to her ext. of course she didn't answer and I left a message saying your in your office why don't you call me back? Not a single reply.**I am a Disabled Vietnam Veteran in a wheelchair and you say I owe ***.**. The people for GAP told me the bance should be zero. I don't need this stress wondering how I will pays rent,eat cause I owe this and I protest it.**And to have some arrogant,worthless supervisor that can't
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~Tommy455: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tommy455: I'd give them a two out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~Tommy455: For that I would say three out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~Tommy455: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tommy455 taken from his Ford Motor Credit customer service problem that occurred on November 14th, 2017.