Ford Motor Credit: The rep I spoke to was very rude and not helpfu...

A Ford Motor Credit customer review by GetHuman user ~KM28 from November 17th, 2017

Background on ~KM28's case

GetHuman: ~KM28 - can you tell our other Ford Motor Credit customers when your case took place?
~KM28: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Ford Motor Credit, and if so, how?
~KM28: I used the 800-727-7000 number I found for on the GetHuman Ford Motor Credit customer phone number page I was on: Ford Motor Credit Customer Service Phone Number
GetHuman: And which of these common Ford Motor Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~KM28 a list of common Ford Motor Credit problems)
~KM28: "Technical Support" was why I was trying to call.

~KM28's review of Ford Motor Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Ford Motor Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KM28: The rep I spoke to was very rude and not helpfull. It was like talking to a machine so I requested to speak to a manager. She refused... Our family has been Ford all our lives but the auto industry are all the same. My wife is getting rid of her Lincoln and Ford will not even be an option. We thrive on service and it was terrible. Might add that I sent in a complaint and all I got back was a form letter...
GetHuman: Let's quantify your experience contacting Ford Motor Credit. On a scale of 1 to 5, how easy is it go get help on a Ford Motor Credit problem?
~KM28: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KM28: I'd give them a four out of five on communication.
GetHuman: And what about Ford Motor Credit's ability to quickly and effectively address your problem?
~KM28: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford Motor Credit customers?
~KM28: Call them early in the day or late. Don't forget any personal or account information you might need for Ford Motor Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KM28 taken from his Ford Motor Credit customer service problem that occurred on November 9th, 2017.

Ford Motor Credit

4.43 of 5 stars | 87 reviews

~KM28's Ford Motor Credit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ford Motor Credit, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ford Motor Credit in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!