Ford: (cont) I think it might be time to obtain a law...
A Ford customer review by GetHuman user ~Ford E series customer reviewe from November 24th, 2017
Background on ~Ford E series customer reviewe's case
GetHuman: ~Ford E series customer reviewe - can you tell our other Ford customers when your case took place?
~Ford E series customer reviewe: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Ford, and if so, how?
GetHuman: And which of these common Ford customer issues best describes the reason you wanted to talk to them?
(Shows ~Ford E series customer reviewe a list of common Ford problems)
~Ford E series customer reviewe: "Where to buy" was why I was trying to call.
~Ford E series customer reviewe's review of Ford customer service
GetHuman: So how would you sum up your experience for GetHuman's Ford customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ford E series customer reviewe: (cont) I think it might be time to obtain a lawyer and file a class action lawsuit for FRAUD and deceptive advertising. I plan to report Ford to my state's attorney general's office, to the BBB, to the Internet BBB, the transportation dept. and every consumer organization that i can think of. Ford needs to put its cars where its mouth is. We can not drive "virtual cars" that you show us nice pictures of on your Internet advertisement but, in reality, can NOT be ordered and do not exist.
GetHuman: Let's quantify your experience contacting Ford. On a scale of 1 to 5, how easy is it go get help on a Ford problem?
~Ford E series customer reviewe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ford E series customer reviewe: I'd give them a two out of five on communication.
GetHuman: And what about Ford's ability to quickly and effectively address your problem?
~Ford E series customer reviewe: For that I would say five out of five.
GetHuman: And finally- any advice for other Ford customers?
~Ford E series customer reviewe: Call them early in the day or late. Don't forget any personal or account information you might need for Ford to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ford E series customer reviewe taken from his Ford customer service problem that occurred on November 17th, 2017.