FreedomPop: I have bad experience of freedom pop because th...
A FreedomPop customer review by GetHuman user ~Saima Munawar from November 25th, 2017
Background on ~Saima Munawar's case
GetHuman: ~Saima Munawar - can you tell our other FreedomPop customers when your case took place?
~Saima Munawar: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~Saima Munawar a list of common FreedomPop problems)
~Saima Munawar: "Device Support" was why I was trying to call.
~Saima Munawar's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Saima Munawar: I have bad experience of freedom pop because they are charges monthly fees two to three times in a month and charging monthly bills without producing services to me nor return my amount and not attended call of service centers no reply to mails what can i do for resolve my complain
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~Saima Munawar: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Saima Munawar: I'd give them a four out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~Saima Munawar: For that I would say three out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~Saima Munawar: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Saima Munawar taken from his FreedomPop customer service problem that occurred on November 23rd, 2017.