FreedomPop: I have been on with tech support and they could...
A FreedomPop customer review by GetHuman user ~bob payton from November 24th, 2017
Background on ~bob payton's case
GetHuman: ~bob payton - can you tell our other FreedomPop customers when your case took place?
~bob payton: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~bob payton a list of common FreedomPop problems)
~bob payton: "Unlock Phone" was why I was trying to call.
~bob payton's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob payton: I have been on with tech support and they could not get me up and running. I want to return. They were to provide me with return instructions. Help. *****@***.com
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~bob payton: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob payton: I'd give them a one out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~bob payton: For that I would say one out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~bob payton: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob payton taken from his FreedomPop customer service problem that occurred on November 20th, 2017.