FreedomPop: got hold of them I time. stated that they would...
A FreedomPop customer review by GetHuman user ~booping kid from November 20th, 2017
Background on ~booping kid's case
GetHuman: ~booping kid - can you tell our other FreedomPop customers when your case took place?
~booping kid: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~booping kid a list of common FreedomPop problems)
~booping kid: "Lower my bill" was why I was trying to call.
~booping kid's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~booping kid: got hold of them I time. stated that they would send information about returning the device that was never activated. still waiting for instructions. in the mean time they are charging me for a service I have never activated. have anybody reported them to the better business bureau?
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~booping kid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~booping kid: I'd give them a one out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~booping kid: For that I would say one out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~booping kid: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~booping kid taken from his FreedomPop customer service problem that occurred on November 17th, 2017.