FreedomPop: you wait and you wait. an hour is the shortest...
A FreedomPop customer review by GetHuman user ~kr from November 23rd, 2017
Background on ~kr's case
GetHuman: ~kr - can you tell our other FreedomPop customers when your case took place?
~kr: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to FreedomPop, and if so, how?
GetHuman: And which of these common FreedomPop customer issues best describes the reason you wanted to talk to them?
(Shows ~kr a list of common FreedomPop problems)
~kr: "Change Plan" was why I was trying to call.
~kr's review of FreedomPop customer service
GetHuman: So how would you sum up your experience for GetHuman's FreedomPop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kr: you wait and you wait. an hour is the shortest. they get u to reset your phone and tell u to do the obvious and you are right back to where u started, beware of lies about shipping too, the usual is its back ordered when they tell u at purchase they have alot and you will have it in * to * days but don t tell u you are paying extra for shipping which is a ripoff because it will be weeks before you get your phone everything is suppodedly back ordered
GetHuman: Let's quantify your experience contacting FreedomPop. On a scale of 1 to 5, how easy is it go get help on a FreedomPop problem?
~kr: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kr: I'd give them a two out of five on communication.
GetHuman: And what about FreedomPop's ability to quickly and effectively address your problem?
~kr: For that I would say three out of five.
GetHuman: And finally- any advice for other FreedomPop customers?
~kr: Call them early in the day or late. Don't forget any personal or account information you might need for FreedomPop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kr taken from his FreedomPop customer service problem that occurred on November 15th, 2017.