Frontier Airlines: NEVER AGAIN!!!!! I had to change my reservation...
A Frontier Airlines customer review by GetHuman user ~shady from November 23rd, 2017
Background on ~shady's case
GetHuman: ~shady - can you tell our other Frontier Airlines customers when your case took place?
~shady: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~shady a list of common Frontier Airlines problems)
~shady: "Refund a Charge" was why I was trying to call.
~shady's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shady: NEVER AGAIN!!!!! I had to change my reservations, (unable to fly on date booked, now trying to find answers to how much time I have to rebook) First time I tried ** minutes, tried again early evening and wait was ** minutes, waited till late evening, wait was ** minutes, waited till midnight, wait was ** minutes. Next morning, ** minutes******* what a JOKE! If that is their best number, good luck!.. I will NEVER give frontier the time of day after this.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~shady: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shady: I'd give them a five out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~shady: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~shady: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shady taken from his Frontier Airlines customer service problem that occurred on November 19th, 2017.