Frontier Airlines: Never got through to a human, on hold for over...
A Frontier Airlines customer review by GetHuman user ~Frequent Flier from November 26th, 2017
Background on ~Frequent Flier's case
GetHuman: ~Frequent Flier - can you tell our other Frontier Airlines customers when your case took place?
~Frequent Flier: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Frontier Airlines, and if so, how?
GetHuman: And which of these common Frontier Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flier a list of common Frontier Airlines problems)
~Frequent Flier: "Refund a Charge" was why I was trying to call.
~Frequent Flier's review of Frontier Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flier: Never got through to a human, on hold for over * hours today. Total time on hold has been over * hours. NEVER FLY this company.
GetHuman: Let's quantify your experience contacting Frontier Airlines. On a scale of 1 to 5, how easy is it go get help on a Frontier Airlines problem?
~Frequent Flier: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flier: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Airlines's ability to quickly and effectively address your problem?
~Frequent Flier: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Airlines customers?
~Frequent Flier: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flier taken from his Frontier Airlines customer service problem that occurred on November 20th, 2017.