Frontier Communications: As I was working through terminating, I discove...
A Frontier Communications customer review by GetHuman user ~Kruger from November 3rd, 2017
Background on ~Kruger's case
GetHuman: ~Kruger - can you tell our other Frontier Communications customers when your case took place?
~Kruger: Yes. It was morning, on October 26th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Kruger a list of common Frontier Communications problems)
~Kruger: "Cancel Plan" was why I was trying to call.
~Kruger's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kruger: As I was working through terminating, I discovered quite a few things. There was the expensive termination fee of $*** first of all. I even tried to downgrade my internet so that could avoid the fee. However, even if you try to downgrade your service, you are considered to be breaking contract, and are charged $*** to do so. Something else they don't tell you is that they auto-renew your contract. You don't even receive a warning that it is time for renewal, unlike other companies I know. What's worse is that if you go to paperless billing, you can only look at statements online as far as six months back, so if you want to really save statements, you would have to print them anyway. This sort of negates the whole "go green" initiative, but whatever.**Last night when I was working through terminating, the representative told that everything was taken care of. I asked for a final amount that I would be seeing on my bill. She told me she had no way to tell me that at that point and couldn
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Kruger: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kruger: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Kruger: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Kruger: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kruger taken from his Frontier Communications customer service problem that occurred on October 26th, 2017.