Frontier Communications: I called Frontier Communocations to find out wh...
A Frontier Communications customer review by GetHuman user GetHuman-177710 from November 1st, 2017
Background on GetHuman-177710's case
GetHuman: GetHuman-177710 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-177710: Yes I can. It was afternoon, on October 26th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-177710 a list of common Frontier Communications problems)
GetHuman-177710: "Make a Payment" was why I was trying to call.
GetHuman-177710's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-177710: I called Frontier Communocations to find out whether BBB has contacted them after I complained for being misinformed for the monthly fee due. My call was directed to an executive manager at Frontier and he disagreed that I wasn't informed of the terms including the monthly service fee. He was aggressively assuring me that I knew the renewal terms in July. I repeatedly told Vidin (the manager) that both my partner and I have made every possible effort to get that information from Frontier in July unsuccessfully so he advised then that I was informed about the monthly fee and the discount when my contract terms were changed in their system earlier this month (August). I explained that the reason for my complain is exactly the discrepancy between the amount I was told around that time in August and the amount on the bill. Not only my complaint wasn't accepted, but I was told that the speed provided for this fee will be more than twice lower then promised. In addition, Vidin tried to
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-177710: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-177710: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-177710: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-177710: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-177710 taken from his Frontier Communications customer service problem that occurred on October 26th, 2017.