Frontier Communications: I have been told something different every time...
A Frontier Communications customer review by GetHuman user GetHuman-170284 from November 14th, 2017
Background on GetHuman-170284's case
GetHuman: GetHuman-170284 - can you tell our other Frontier Communications customers when your case took place?
GetHuman-170284: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170284 a list of common Frontier Communications problems)
GetHuman-170284: "Cancel Plan" was why I was trying to call.
GetHuman-170284's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170284: I have been told something different every time I call. Support personnel will say whatever to get you off phone. This time I was told that I was paying for *Mbps when I was setup for * Mbps. Paying extra for *.* years and no refund. Only internet service in area so they have you hostage.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
GetHuman-170284: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170284: I'd give them a two out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
GetHuman-170284: For that I would say five out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
GetHuman-170284: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170284 taken from his Frontier Communications customer service problem that occurred on November 11th, 2017.