Frontier Communications: I have currently been with frontier since the s...
A Frontier Communications customer review by GetHuman user ~frontier is horriable from November 4th, 2017
Background on ~frontier is horriable's case
GetHuman: ~frontier is horriable - can you tell our other Frontier Communications customers when your case took place?
~frontier is horriable: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~frontier is horriable a list of common Frontier Communications problems)
~frontier is horriable: "Lower my bill" was why I was trying to call.
~frontier is horriable's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frontier is horriable: I have currently been with frontier since the switch from verizon and have had my DSL service go in and out for all of january and most of february. along with this they are experiencing more issues that still have to be resolved on thier end. Essentially i'm paying $** for dial-up.DO NOT USE THEM.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~frontier is horriable: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frontier is horriable: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~frontier is horriable: For that I would say one out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~frontier is horriable: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frontier is horriable taken from his Frontier Communications customer service problem that occurred on October 28th, 2017.