Frontier Communications: This company just stinks period. Ended up payin...
A Frontier Communications customer review by GetHuman user ~Connie from November 6th, 2017
Background on ~Connie's case
GetHuman: ~Connie - can you tell our other Frontier Communications customers when your case took place?
~Connie: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Connie a list of common Frontier Communications problems)
~Connie: "Technical Support" was why I was trying to call.
~Connie's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Connie: This company just stinks period. Ended up paying for *mb DSL service that was over **,*** feet from the DSLAM and impossible to get. (Of course we were never first told this either). We disconnect at least *** times a day and the best speed we can manage is never anymore than ***kbs even though their tech brags that he gets *.* mb at our pole. Tracerts are always very high to their routers (over ***-***ms) and their tech support totally ***** with their lies about resolving the issues or that "network improvements" are being made. What bull, they have no intention of improving anything but taking your money for DSL packages that are impossible to get.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Connie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Connie: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Connie: For that I would say three out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Connie: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Connie taken from his Frontier Communications customer service problem that occurred on October 31st, 2017.