Frontier Communications: We need to contact the FCC. Frontier overcharg...
A Frontier Communications customer review by GetHuman user ~Kathy from November 7th, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other Frontier Communications customers when your case took place?
~Kathy: Sure. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Frontier Communications, and if so, how?
GetHuman: And which of these common Frontier Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common Frontier Communications problems)
~Kathy: "Change Plan" was why I was trying to call.
~Kathy's review of Frontier Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Frontier Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: We need to contact the FCC. Frontier overcharges for what they promised and gives you the runaround, promising to fix it when they don't follow through. How do I get out of autopay? Frontier says the bank must do it, and the bank says Frontier should. I want out of the whole package, promised in May for $**.**.
GetHuman: Let's quantify your experience contacting Frontier Communications. On a scale of 1 to 5, how easy is it go get help on a Frontier Communications problem?
~Kathy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a one out of five on communication.
GetHuman: And what about Frontier Communications's ability to quickly and effectively address your problem?
~Kathy: For that I would say two out of five.
GetHuman: And finally- any advice for other Frontier Communications customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for Frontier Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his Frontier Communications customer service problem that occurred on October 29th, 2017.